Date and time: Wednesday 20 April 2016, 5:30pm to 7:00pm
Topic: The role of evaluation in designing and implementing new approaches to service delivery
Presenter: Kaye Stevens, RMIT University
Venue: VicHealth, Ground Floor, 15-31 Pelham St, Carlton, Victoria, 3053
RSVP by Monday 18 April 2016

This is a free event

This seminar draws on the experience of implementing and evaluating a three and a-half year action research project conducted in collaboration with Centrelink and a community with high levels of income support payments and socio economic disadvantage. The aim of the project was to develop new approaches to service delivery to interrupt cycles of disadvantage. The research approaches were participatory, evidence-based, realist, informed by theory and used co-design processes to develop new service delivery initiatives.

The evaluators’ role was to facilitate a process that enabled all stakeholders to build a shared understanding based on credible evidence from multiple sources. This involved developing and sustaining multiple relationships and building trust and credibility through research and evaluation processes. Evaluative processes embedded in the co-design approach enabled the perspectives and assumptions of diverse stakeholders to contribute to initial theories of change. Assumptions about both the nature of the problem and the theories of change were explicitly discussed and tested during the development of specific initiatives.

Kaye is a Research Fellow at the Centre for Applied Social Research, RMIT University. She has been working in the evaluation field for over ten years and has been involved in local, state and national evaluations of a range of human service programs and strategies. Prior to this Kaye worked in the community sector in a variety of roles that included agency management, direct service provision, advocacy, research, networking, policy development, community consultations, service system development and evaluation.

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